Lorryto Terms and Conditions

Last Updated: 19 August, 2026

Introduction

Welcome to Lorryto. These Terms and Conditions govern your use of Lorryto, including the web platform, mobile applications, and related services provided by Lorryto.

By accessing or using our platform, you agree to be bound by these terms. If you do not agree to any part of these Terms and Conditions, you must discontinue using our platform and services immediately.

1. Definitions

Platform: Refers to the Lorryto system, including the web portal and mobile applications.
We, Us, Our: Refers to Lorryto, the service provider and operator of the platform.
User, You, Your: Refers to anyone accessing or using the platform, including admins, drivers, and authorized personnel.
Company: Refers to a transport business account (company profile) registered and managed on the Lorryto platform.
Subscription: Refers to paid plans for accessing specific features of the Lorryto platform for a defined period.
User Slot / Additional User: Refers to a paid login capacity added beyond the users included in your base plan for a Company.
Free Trial: Refers to initial trial access with limited functionalities, if offered.

2. Acceptance of Terms

You confirm that you are at least eighteen years of age.
You can bind yourself or your organization to these Terms and Conditions.
You agree to comply with these Terms and all applicable local, national, and international laws.

3. User Roles and Responsibilities

3.1 Super Admin

Full access to platform functionalities based on plan scope.
Creates and manages users, plans, and account-level settings.
Monitors reports, transactions, and platform operations.

3.2 Transporter Admin

Manages transporter operations including LR/Bilty workflows.
Maintains master data (party, vehicle, driver, material).
Manages financial records, invoices, slips, and ledgers.

3.3 Drivers

Uses driver app features assigned by admin roles.
Updates assignments, deliveries, and issue reporting.
Shares status updates and documents as required.

4. Account Registration

Users must provide accurate and updated registration details.
You are responsible for confidentiality of login credentials.
You must notify us immediately in case of suspected unauthorized account access.

5. Subscription Plans and Payments

5.1 Free Trial

Eligible users may receive a limited trial period. Access may be restricted after trial completion unless a valid paid subscription is activated.

5.2 Subscription Plans

Plan options may include monthly and yearly subscriptions.
Plan scope may vary by feature set and usage limits.
Payments are processed via integrated payment methods.
Subscriptions may auto-renew unless canceled before renewal date.

5.3 Late or Failed Payments

Failed or unpaid subscriptions may result in account suspension or restricted access after notice.

5.4 Company Subscriptions (One Company, One Subscription)

When you take a subscription, pay the applicable fees, and a Company is created or activated on Lorryto, that subscription applies only to that specific Company. Plan features, access period, and included user limits (as stated at purchase) are valid for that Company account only.

Once payment is successful and the Company is created or access is provisioned, fees are non-refundable, except where a refund is required under applicable law. Stopping use of the platform, deleting records, or closing operations does not, by itself, entitle you to a refund.

5.5 Additional Companies (Separate Subscription Required)

If you create or subscribe for an additional Company on Lorryto, a new subscription and separate fees apply for that Company. Each Company must have its own valid, paid subscription.

A subscription paid for Company A cannot be transferred to or used for Company B.
Pricing shown on our website or at checkout applies separately to each new Company subscription.
No refund is provided for fees paid when an additional Company is created, subject to applicable law.

5.6 Additional Users (Per-User Fees)

If your plan includes a base number of users and you purchase additional users, those charges apply only to the extra user capacity (user slot) you paid for within that Company.

Fees paid for an additional user apply only to that purchased user slot for that Company.
Those fees are not transferable to another Company or to a different subscription.
You may update user details and activate or deactivate users within your Company as permitted by the platform.
Activating or deactivating a user does not entitle you to a refund for unused periods or unused slots.
Replacing or updating details for a user within the same paid slot does not create a new subscription; the paid slot remains tied to that Company’s subscription.
You cannot apply fees paid for one user slot to a different person outside your plan rules without purchasing the appropriate additional user capacity.
No refund is provided when a user is created, removed, or deactivated after fees for that user slot have been paid, except where required by law.

5.7 No Refunds (General)

Unless otherwise required by applicable law, all subscription fees—including Company subscriptions, plan renewals, and additional user charges—are final and non-refundable once payment is completed and access is granted or provisioned.

You are responsible for selecting the correct Company, plan, billing period, and number of users before completing payment. Please review our pricing and these Terms before purchase.

5.8 Paid Subscription Expiry and Data Retention

When a paid subscription for a Company expires, Lorryto may restrict, suspend, or limit access to Lorryto for that Company.

Following expiration of a paid subscription, Lorryto may retain the associated company data for up to 90 days from the subscription expiry date to allow the customer an opportunity to renew or reactivate the service. After this period, the data may be permanently deleted and may not be recoverable, subject to any data that Lorryto is required or permitted to retain under applicable law or for legitimate legal, security, fraud-prevention, dispute-resolution, accounting, tax, or regulatory purposes.

Renewal or reactivation during this period is subject to the applicable plan and Lorryto's then-current policies. Lorryto does not guarantee that data will be deleted on an exact calendar day, or that expired data will remain available for the full 90 days.

5.9 Free Trial Expiry Without a Paid Subscription

Eligible users may receive a limited free trial. If a customer uses a Lorryto free trial and does not purchase a paid subscription after the trial expires, Lorryto may retain the associated company/account data for up to 30 days from the trial expiry date. After this period, the data may be permanently deleted and may not be recoverable, subject to applicable legal or regulatory retention requirements.

This 30-day trial-expiry retention is separate from the up-to-90-day retention that may apply after an expired paid subscription. Use of a Lorryto free trial is generally a one-time promotional benefit and does not reset following account or company deletion. If the same customer later creates or activates another company/account, Lorryto may determine trial eligibility based on its records and applicable eligibility rules.

6. Platform Usage

6.1 Permitted Use

Use the platform only for legal and authorized transport management purposes.
Maintain accurate and updated operational and financial records.

6.2 Prohibited Use

Fraudulent, illegal, or unauthorized use of the platform.
Sharing credentials or granting unauthorized third-party access.
Modifying, reverse-engineering, or attempting to hack the platform.
Uploading malware, harmful code, or illegal content.

7. Data Management and Security

We implement reasonable security controls to protect user data. While we take precautions, we cannot guarantee complete protection against all cybersecurity threats.

8. Service Availability and Maintenance

Services may be temporarily unavailable due to maintenance, updates, or unforeseen technical issues. Lorryto is not liable for losses caused by temporary downtime.

9. Account Suspension and Termination

Lorryto ("we", "us", or "our") reserves the right to suspend, restrict, or terminate any user account, transporter account, driver account, or Company profile, with or without prior notice, if we reasonably believe that:

The user has provided false, misleading, inaccurate, or fraudulent information.
The account is involved in fraudulent, illegal, or suspicious activities.
The user attempts unauthorized access to systems, data, or other user accounts.
The user violates applicable laws, regulations, or government requirements.
The user breaches these Terms and Conditions, our Privacy Policy, or any other platform policies.
The account poses a security, legal, operational, or reputational risk to the platform, its users, or business partners.

We may investigate suspected violations and may temporarily suspend access while an investigation is ongoing. We reserve the right to permanently terminate accounts where violations are confirmed.

You may also request termination of your account by contacting support. Suspension or termination for cause does not relieve you of any outstanding payment obligations for subscriptions or additional users already provisioned, except where applicable law provides otherwise.

Any outstanding legal obligations, payment obligations, or liabilities shall survive the suspension or termination of the account.

9.1 Company Account Deletion Request

An authorized Admin may request deletion of a Lorryto Company (transport/company account) by emailing [email protected]. This is separate from deleting a Lorryto Driver App account. Driver-app deletion steps are described on the Account Deletion page.

The request must include all of the following:

Admin contact/mobile number
Company/Transport Name exactly as registered in Lorryto
Reason for requesting deletion

The request should be sent from the registered/admin email address wherever reasonably possible. Lorryto may perform additional verification before processing the request. Lorryto may reject, delay, or request further verification where it cannot reasonably verify that the requester is authorized to request deletion of that Company. Lorryto does not process company deletion merely because someone knows an admin mobile number and company name.

9.2 Thirty-Day Cancellation Period

Following verification of a company deletion request, the company account will remain accessible for a period of 30 days from the date of the request. During this period, the customer may cancel the deletion request. Permanent deletion will not ordinarily begin during this initial 30-day period.

Before requesting deletion, please download or otherwise retain any records you may need. After the 30-day cancellation period, the request ordinarily cannot be cancelled or reversed.

9.3 Automatic Cancellation of a Deletion Request

During the initial 30-day period, the deletion request for that Company is automatically cancelled if any of the following occurs:

The Admin or any authorized user associated with that specific Company logs into that Company account.
The Admin or any authorized user associated with that Company performs any meaningful activity in that Company account. Examples include (and are not limited to) creating an LR; creating or editing bills, invoices, or vouchers; creating trips; adding or editing vehicles or drivers; uploading documents; editing company records; creating financial or accounting records; or adding or modifying other business data.
A paid subscription is purchased, renewed, or activated for that Company.
The customer emails [email protected] to cancel the request, with enough information to identify and verify the Company.

9.4 Multiple Companies

A single user may belong to more than one Company on Lorryto. Deletion requests are handled at the Company level, not globally at the user level. If a user requests deletion of Company A, login or activity in Company B or Company C does not cancel the deletion request for Company A. Activity by any authorized user of Company A during the 30-day period cancels the deletion request for Company A only.

9.5 Deletion After the 30-Day Period

After the initial 30-day cancellation period expires, the deletion request will proceed to the permanent deletion process and ordinarily cannot be cancelled or reversed. The technical process of permanently deleting the applicable company data may take up to 90 days. Once deletion has progressed beyond the applicable recovery stage, the affected data may not be recoverable.

9.6 What May Be Deleted

Permanent deletion may include, where applicable, company records; LR records; trip records; billing and invoice records; voucher, expense, and payment records; vehicle and driver records; uploaded documents (including POD); user/company associations; application-generated files; and other company-specific application data.

Lorryto may retain limited information where retention is necessary or permitted under applicable law, for legal compliance, tax/accounting requirements, fraud prevention, security, dispute resolution, enforcement of agreements, or response to lawful requests from competent authorities.

10. Intellectual Property

All intellectual property including trademarks, software code, platform designs, and content is owned by Lorryto. Reproduction or redistribution without written permission is prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, Lorryto and its operators are not liable for indirect, incidental, or consequential damages, including loss of profits arising from use or inability to use the platform.

12. Indemnification

You agree to indemnify and hold Lorryto harmless from claims, losses, damages, or expenses resulting from violation of these Terms or misuse of the platform.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Disputes shall be subject to jurisdiction of courts in Maharashtra.

14. Amendments to Terms

We reserve the right to update these Terms at any time. Continued platform use after updates constitutes acceptance of revised Terms.

15. Contact Information

If you have questions regarding these Terms, contact us:

Email: [email protected]
Phone: +91 88280 19503
Phone: +91 77180 42335
Address: B-415, Steel Chamber, 4th Floor, Kalamboli, Navi Mumbai, Maharashtra, 410218

16. Acknowledgement

By using the Lorryto platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.