Account Deletion

Driver App Account Deletion

This section explains how to request deletion of your Lorryto Driver App account and associated data. This information is provided for App Store, Play Store, and general compliance purposes.

How to Delete Your Driver Account

You can delete your account directly from the Lorryto Driver mobile application by following these steps:

1. Open the Lorryto Driver mobile application.
2. Navigate to your User Profile page.
3. Scroll to the bottom of the Profile page.
4. Tap on the "Delete Account" option.
5. Type DELETE in the confirmation text field to verify your intent.
6. Confirm the deletion. Your account will be permanently removed.

Alternative Option

If you are unable to delete your account through the app, you can also request driver-account deletion by contacting our support team:

• Email: [email protected]
• Phone: +91 88280 19503
• Phone: +91 77180 42335

Please include your registered name and mobile number in the email so we can locate and process your request promptly.

Driver Data Deletion Details

• All personal data — including your profile, trip history, driver details, and uploaded documents — will be permanently deleted.
• Certain data may be retained for legal, regulatory, or security purposes for up to 30 days after deletion is confirmed.
• Once the retention period has passed, all remaining data will be permanently and irreversibly removed from our systems.

Delete Your LORRYTO Company Account

If you are an authorized Admin and want to permanently delete your Lorryto company/transport account, please send an email to [email protected] with the following information:

• Admin Contact Number
• Company / Transport Name exactly as registered in Lorryto
• Reason for Account Deletion

All of the above information is required to process the deletion request.

The request should be sent from the registered/admin email address wherever reasonably possible. Lorryto may verify that you are authorized to request deletion of that company. There is no instant-delete button for a company account.

After we verify your request, your company account will remain accessible for 30 days from the request date. During this period, you may cancel the deletion request.

The deletion request will be automatically cancelled if the Admin or any authorized user of the requested company logs in or performs activity in that company account during the 30-day period. The deletion request will also be cancelled if a subscription is purchased or renewed for that company during this period. You may also cancel by emailing [email protected].

If you are associated with multiple companies in Lorryto, the deletion request applies only to the specific company identified in your request. Activity in another company will not cancel the deletion request for the requested company.

After the 30-day cancellation period, the deletion request will proceed to permanent deletion and ordinarily cannot be cancelled or reversed. The technical deletion process may take up to 90 days to complete. Once the applicable recovery stage has passed, deleted data may not be recoverable.

Before requesting deletion, please ensure that you have downloaded or otherwise retained any records you may need in the future.

Company deletion timelines and exceptions are described in the Terms of Service and Privacy Policy. Deleting a company does not make a previously used free trial available again.